Legal Regulations for Implementing Digital Technologies in the Field of Citizens’ Electronic Application to the Authority

About the authors:

Olina I. Filonova, Cand. Sci. (Jur.), Associate Professor, Department of State and Criminal Law, Kurgan State University; filonova2006@mail.ru

Elena N. Polyakova, Cand. Sci. (Ped.), Head of the Department of Security of Informational and Automated Systems, Kurgan State University; pen@kgsu.ru

Abstract:

This article studies the problem of using digital technologies in citizens’ electronic applications to the governmental organs. The introduction of digital technologies into the interaction between citizens and the state meets the priority policy of creating information society and electronic government. Personal data security is one of the tasks for the integrated support of the state information security, which determines the relevance of this topic.

Using the analysis of legislation, content analysis of portal centers of provision of state and municipal services, the authors aim to reveal the existing problems and to develop proposals on legal regulations of introducing digital technologies for applying to the government.

The results show that most regional multifunctional centers send personal data unencrypted (thus violating the security), while the Unified Portal of State and Municipal Services does not allow to send an application, proposal or complaint to particular departments. Another revealed problem is the unequal citizens’ access to the electronic application services in Russia, proving the existence of the “digital divide”.

The authors’ recommended solutions include the following: a) employing data encryption protocol HTTPS (intended to provide the three most important security aspects: encryption, authentication of users, and integrity) on the public authorities’ internet portals; b) making the web-portals more user-friendly by creating unique web-pages for particular departments; and c) setting legal requirements for government portals to provide visually impaired citizens with opportunities to receive a response written in Braille and to take measures for countryside’s internetization.

The article’s results and conclusion may improve the legislation in the field of personal data security and the efficiency of the portals, thus, solving the problems of the information society.

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