Development Factors of Non-State Providers of Social Services: Labor Motivation of Specialists

About the authors:

Alevtina V. Starshinova, Dr. Sci. (Soc.), Professor, Head of the Academic Department, Ural Federal University (Yekaterinburg); a.v.starshinova@urfu.ru

Svetlana N. Pankova, Cand. Sci. (Soc.), Associate Professor, Ural Federal University (Yekaterinburg); s.n.pankova@urfu.ru

Abstract:

This article presents the results of a comparative analysis of the motives behind state and non-state organizations (public or non-profit organizations and social entrepreneurs), who provide the population with social services. Studying the labor motivation of workers in non-governmental social service organizations shows their involvement in changing the social sector and forming the multi-subject environment of social service providers, which should improve the quality of services and respond to the increasingly complex and diverse needs of the population in the future.

The authors have conducted a sociological survey sociological survey (N =  141), based on a specially designed questionnaire (which included 23 questions), the sample included employees of five state and six non-state institutions with different levels of education, work experience, and of different age.

The survey results revealed that the labor motivation of employees of social institutions is determined by such factors, as the content, working conditions, and social significance of their work. State social institutions have certain professional advantages; however, they are rather unwilling to respond to new challenges of social reality. On the contrary, the employees of non-governmental organizations (in particular public organizations and non-profit organizations) are motivated by the possibilities of creative activity, self-development and self-realization; they show readiness for more efficient and effective work if it helps community groups (in whose interests they act). Social entrepreneurs, rather looking for profit compared to the other participants in social services, also need public recognition of their work. Their labor motives include interacting with other social service providers.

Out of all the social providers’ employees, the workers of non-governmental organizations play a special role in developing and maintaining new relations in social services because of their motivation and higher interest in enhancing their social role.

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