Selected Indicators of Job Satisfaction: A Comparative Analysis of Polish and Russian Banks

About the authors:

Jerzy Kaźmierczyk, Ph. D., Postdoc, Institute of Finance and Economics, University of Tyumen; Assistant Professor, Poznan University of Economics and Business (Poland); e.kazmerchik@utmn.ru, jerzy.kazmierczyk@ue.poznan.pl

Joanna Wyrwa, PhD, Assistant Professor, University of Zielona Gora (Poland); j.wyrwa@wez.uz.zgora.pl

Abstract:

Job satisfaction is one of the main issues of the modern social research. It can help explain the essence and dynamics of individuals’ and groups’ potential. It can also aid managing people in enterprizes, as well as the understanding of people’s well-being both at work and in personal life. Many publications point to various factors that affect the job satisfaction. Yet, the question remains: to what extent the job satisfaction can be associated with the influence of the environment (to which an employee belongs), or whether it is a consequence of a person's individual predisposition. The ambiguous and difficult-to-measure effect of employee satisfaction on their behavior indicates the need for researching this issue. That includes the identification of factors that affect the job satisfaction, which is the basis for creating an effective incentive system.

The purpose of this article is to fill this gap, paying special attention to the importance of certain factors inherent to enterprizes themselves, which determine the employees’ satisfaction in the banking sector. That involves both classical and modern views on the job satisfaction.

In addition to reviewing conceptual and research perspectives, this article discusses empirically demonstrated determinants of the job satisfaction in the banking sector in Poland and Russia. The results show that employees, despite the economic stress (i. e. sales pressure and staff cuts), are generally satisfied with their jobs. At the same time, such intangible factors, as relations with superiors, the icentive system, and a sense of justice, play an important role in achieving the job satisfaction.

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