To the issues of the quality of public services provided to the unemployed

Tyumen State University Herald. Social, Economic, and Law Research

Release:

Vesntik TSU. Sociology (#8 ). 2013

Title:

To the issues of the quality of public services provided to the unemployed

Authors: Maria M. Akulich, Maria V. Batyreva, A. Chernyshev

About the authors:

Maria M. Akulich,

Dr. Sociol. Sci., Professor, Department of General and Economic Sociology, Financial and Economic Institute, Tyumen State University

Maria V. Batyreva, Cand. Sci. (Soc.), Associate Professor, Department of General and Economic Sociology, University of Tyumen; m.v.batyreva@utmn.ru; ORCID: 0000-0001-6588-5469

A. Chernyshev,

Cand. History Sci., Associate Professor, Department of General and Economic Sociology, Financial and Economic Institute, Tyumen State University

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Abstract:

The article deals with the problems of assessing the quality of public services provided to the unemployed citizens. Monitoring research to assess the availability and quality of public services is considered as one of the ways to assess the effectiveness of government employment. The authors presented a brief account of the results of the research aimed at identifying the quality of one of the public services provided by the Department of Labour and Employment of Tyumen region — «Information on the situation in the labour market of Tyumen region». This study analyzed various aspects of the quality and availability of the service, namely the organization of consumer information on how to obtain services, territorial and physical accessibility of the facilities providing services; comfort conditions for obtaining services, evaluation of consumers with the respect to the behavior and the skills of the authorities; the financial cost of the services, compliance with deadlines in waiting in a line when filing and receiving documents, as well as limiting the time and duration of administration of the service.

Keywords:

References:

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